Meet Kai, your intelligent
logistics assistant
Kai is not one chatbot bolted to a dashboard. It routes work to specialists — dispatch, intake, email, settlement, tracking — each carrying its own tools and its own view of your data.
Good evening, Alex
Ask Kai about loads, routes, invoices, or customers…
Ideas for you
Specialist agents
Dispatch, intake, email, finance and tracking, each with a scoped tool set rather than one general prompt.
Skills
Tool sets
Channels
Dispatch specialist
Approve dispatch decisions
before they go out
The dispatch specialist plans and assigns work in batches, sequences tenders to carriers, and drafts the route — then surfaces what needs your sign-off in one place, instead of scattered across emails and spreadsheets.
Tracking & exceptions specialist
Catch problems
while there is still time to act
This specialist watches loads in flight and triages what slipped — a route running behind, a driver approaching an HOS limit — and hands you a specific recommendation instead of a wall of alerts.
Intake specialist
Turn a message
into a load
Reads what came in — an email, a text, a call note — pulls out the load details, and creates the record your team works from. Ask it directly, or let it work from the inbox.
Email specialist
Classify, draft,
keep the thread attached
Classifies what lands in the inbox, drafts the reply in your voice, and keeps it attached to the load it belongs to — so a reply is a review, not a rewrite.
Finance & settlement specialist
Escalate what needs
a second look
Prepares invoices and driver settlements from the same load record. When something needs a human call — a disputed deduction, an unusual accessorial — it hands the specific item to a teammate instead of burying it in a report.
Kai
Kai Team Collaboration
Collaborators, assignments, and team activity.
Create Assignment
Review overdue load tracking updates.
Approve lane rate increase for Acme Corp.
Availability
Where Kai answers
The same agent, the same load records, wherever the conversation starts. A driver does not install anything to reach it.
In the workspace
Alongside the load, with @-mentions, attachments, and a thinking trail you can open to see what it actually did.
- @-mention Kai from any load, shipment, or thread
- Attach documents — Kai reads them before it answers
- Open the thinking trail to see exactly what it checked and did
Drivers and brokers message the number you connect. Intake, updates and replies land on the load record your team already watches.
- Drivers and brokers message the number you connect — no app to install
- Inbound messages and outbound replies land on the load record automatically
- Delivery status and connection health stay visible to your team
iMessage
The same conversation over iMessage, with verified numbers, per-contact sessions and opt-out handling built in.
- The same Kai conversation, carried over to iMessage
- Verified numbers and per-contact sessions keep every thread separated
- Opt-out handling is built in, not bolted on
TrailFlow AI
Intelligent
Authoring Tools
Powerful AI capabilities designed specifically for trucking and logistics operations.
Predictive Analytics
Forecast delays, maintenance needs, and optimal routes
Route Optimization
AI-powered routing that saves fuel and time
Document Processing
Extract data from BOLs and invoices automatically
AI Assistant
Natural language queries for your fleet data
Workflow Automation
Automate repetitive tasks and save hours daily
FAQ
Frequently asked questions Look Here
Everything you need to know about TrailFlow AI.
24/7 Service
Call 437-961-8313
Get Started
Ready to tighten your
dispatch-to-billing workflow?
Book a workflow review and see how Trailflow can fit your operation before rollout.